Refund Policy

At Qwazio, we are committed to providing our users with high-quality, AI-driven educational experiences. To ensure clarity and fairness, our refund policy is outlined below:

Refund Eligibility

  1. Refunds are only issued in cases of fraud, provided the request is made within 7 days of the subscription purchase.
  2. We do not offer refunds for dissatisfaction or technical issues, as a 7-day free trial is available for users to evaluate our platform before committing to a paid subscription.

How to Request a Refund

To request a refund, users must:

  • Email us at support@qwazio.com with the subject line “Refund Request”.
  • Include the following details in the email:
    • Full Name
    • Email Address associated with the account
    • Date of Purchase
    • Reason for the Refund Request

Refund Process

  • Refund requests will be reviewed within 3-5 business days of submission.
  • Approved refunds will be processed within 7-10 business days from the approval date.
  • Refunds will be credited to the original payment method used at the time of purchase.

Non-Refundable Scenarios

  1. Requests made after the 7-day refund window.
  2. Dissatisfaction due to reasons that fall under the user’s responsibility, such as not canceling the subscription before the billing period.
  3. Refund requests for the Basic Plan ($9.99/month) or Premium Plan ($99/year) unless fraud is detected.

Contact for Disputes

If you believe your refund request was unfairly denied or have questions, please contact us at support@qwazio.com. We value your feedback and will do our best to resolve your concerns.

Note

This policy applies globally, regardless of the user’s location. Qwazio reserves the right to update this Refund Policy at any time without prior notice.